At Interactive School, we strive to provide high-quality educational content, user experience, and professional support. Our Refund Policy outlines the terms and conditions under which users may request and receive refunds for purchases made through our website or associated platforms. This policy ensures transparency, fairness, and clear expectations for all users.
1. General Refund Principles
Interactive School offers refunds only under specific circumstances outlined in this policy.
Because our services primarily consist of digital products, online learning materials, and educational services, many purchases become non-refundable once accessed or downloaded.
We encourage all users to read the course descriptions and service details carefully before making a payment.
2. Refund Eligibility
Refunds may be granted under the following conditions:
2.1. Accidental Duplicate Payment
If a user is charged twice for the same product or service, the duplicate payment will be fully refunded.
2.2. Technical Access Issues
Refunds may be issued if:
- the user is unable to access purchased content due to technical errors caused by our platform, and
- our support team cannot resolve the issue within a reasonable timeframe.
2.3. Unauthorized Payment
If a transaction is made without the account owner’s authorization, users must contact us immediately. After verification, a refund may be issued.
3. Non-Refundable Items
Refunds cannot be provided for the following:
3.1. Digital Products Already Accessed
Any course, lesson, downloadable file, or digital material that has been accessed, opened, or consumed.
3.2. Completed or Partially Completed Services
Coaching, consulting, mentoring, or educational sessions that have already been delivered in whole or in part.
3.3. Subscription Periods Already Used
If the user has already accessed the platform during a portion of a subscription term, that portion is non-refundable.
3.4. Change of Mind
We do not issue refunds simply because a user:
- no longer needs the product
- changed their mind
- did not use the service
- expected a different type of content
4. Refund Request Process
To request a refund, users must follow these steps:
- Submit a request via email to:
[email protected] - Include the following information:
- full name
- order number
- proof of purchase
- reason for the refund request
- Our support team will review the request within 5–10 business days.
- If approved, refunds are issued to the original payment method.
Please note: Processing times may vary depending on the user’s bank or payment provider.
5. Chargebacks and Payment Disputes
Before initiating a chargeback through a bank or payment service, users must contact Interactive School’s support team.
Failure to do so may result in delays, incomplete resolution, or account suspension.
We always aim to resolve issues quickly and professionally.
6. Subscription Cancellation
Users may cancel recurring subscriptions at any time.
However:
- Cancellation prevents future charges
- It does not include a refund for the current billing cycle
- Access to paid materials will remain available until the subscription period ends
7. Policy Updates
Interactive School reserves the right to update or modify this Refund Policy at any time.
Changes take effect immediately upon posting to the website.
We encourage users to review this page periodically.
8. Contact Information
For questions about refunds, billing, or payment issues, please contact:
Interactive School
Address: 1180 St Peter Ave, Bathurst, NB E2A 2Z9, Canada
Phone: +1 306-944-1280
Email: [email protected]
Our team is here to help ensure a positive and transparent experience with our platform.